Booking & Cancellation Policy

Scope of Application

The following terms apply primarily to individual travelers (FIT bookings).

For small groups, group tours, and MICE (Meetings, Incentives, Conferences and Events) bookings, payment schedules, deposits, and cancellation conditions may vary depending on the nature of the services, group size, and supplier requirements. The specific terms applicable to each booking will be detailed in the corresponding Pro Forma Invoice and related agreements, which shall prevail.

Booking Policy

• A deposit of 20% of the total package cost is generally required to secure a reservation.
• In certain cases, a higher deposit and/or non-refundable terms may apply depending on the nature of the booking, the travel period, and the policies of our suppliers.
• The exact deposit amount and payment conditions applicable to your booking will be detailed in the Pro Forma Invoice, which shall prevail.
• The remaining balance must be paid prior to arrival according to the payment schedule indicated in the Pro Forma Invoice (generally no later than 90 days before the tour start date).

Cancellation Policy

• More than 90 days prior to the tour: No cancellation fee applies from our side; however administration and handling fees, bank charges, and any non-refundable amounts already paid or committed to suppliers will be retained.
  • Please note that certain suppliers may apply stricter cancellation policies, which will prevail where applicable.
• Between 90 and 60 days before the tour: 20% cancellation fee of the total package cost.
• Between 60 and 45 days before the tour: 50% cancellation fee of the total package cost.
• Less than 45 days before the tour: 100% cancellation fee (no refund).
• No-shows or early departures: No refunds will be provided.

Peak Periods

During certain peak periods — including New Year’s Eve, Easter, major holidays, and high-demand seasons — suppliers may apply stricter payment and cancellation policies, including non-refundable deposits or higher cancellation penalties. These conditions will prevail where applicable.

Handling Fee for Cancellations

A handling fee of 800 MAD per traveler applies to all cancellations.

Refund Policy

• Any applicable refunds will be processed within approximately 30 days after the cancellation date.
• Refunds will be reduced by any applicable cancellation fees, administration charges, bank charges, and non-refundable amounts retained by suppliers.

Important Notice

• Cancellation fees may vary depending on the confirmed services and the cancellation policies of our suppliers, including hotels, transportation providers, guides, and activity operators.
• In certain cases, stricter supplier conditions may apply and will prevail over the above general policy.