Terms & Conditions

1Booking & Cancelation Policy

Please see our Booking & Cancellation Policy for full details.

2Payment Methods & Security

• Online Payments: For privacy reasons, any payment made via an online payment link will be securely processed and must be confirmed by the client.
• Wire Transfers: Clients choosing this method must send a SWIFT copy as proof of transfer to help trace and confirm the payment. Kindly note that all bank transfer charges are at the sender’s expense.
• Last-Minute Bookings: For bookings made within 10 days of departure, only credit card payments will be accepted.

3Prices & Inclusions

• Tour prices include services as specified in each booking. The inclusions, such as accommodation, guided tours, meals, entrance fees, and transportation, will depend on the specific itinerary provided.
• Prices are subject to change due to currency fluctuations, supplier changes, or government taxes. However, once the client receives a firm confirmation from us, we guarantee the same prices.
• Prices do not include:
  • International or domestic airfare, unless specifically mentioned.
  • Travel insurance (highly recommended).
  • Visa fees, personal expenses, and gratuities.
  • Medical expenses or costs arising from unexpected illness.
• Prices are subject to change due to currency fluctuations, supplier changes, or government taxes.

4Travel Insurance & Liability

• Travel insurance is not included and is highly recommended to cover medical expenses, trip cancellations, and unforeseen events.
• We are not liable for any illness, accidents, personal injuries, loss of belongings, or force majeure events (such as natural disasters, political unrest, airline strikes, etc.).
• Travelers are responsible for ensuring they have adequate health insurance coverage for the trip.

5Passport, Visa & Health Requirements

• It is your responsibility to ensure you have a valid passport (with at least 6 months of validity beyond the travel date).
• You are responsible for obtaining any required visas or travel permits.
• Health regulations and vaccination requirements for entry into Morocco are subject to government policies. It is the traveler’s responsibility to ensure they meet all health requirements before departure.
• We are not responsible for any denied entry due to visa or passport issues.

6Traveler Responsibilities

• You must respect local laws, customs, and cultural norms during the trip.
• You must be physically fit for the activities included in your itinerary and disclose any medical conditions that may affect your travel experience.
• Any damage caused to hotels, transport, or property due to negligence or misconduct is your financial responsibility.

7Force Majeure & Unforeseen Events

We are not responsible for cancellations, delays, or changes caused by force majeure events, including but not limited to:

• Natural disasters (earthquakes, floods, wildfires, etc.).
• Political instability, war, or government travel restrictions.
• Airline strikes, closures, or supplier bankruptcies.

In such cases, we will do our best to reschedule or offer alternative solutions, but refunds are not guaranteed.

8Changes to Itinerary

• We reserve the right to modify itineraries due to weather conditions or operational constraints.
• If a significant change is made, we will notify you as soon as possible.

9Complaints & Dispute Resolution

• If you have a complaint during the trip, please inform us immediately so we can address it.
• Any disputes should first be resolved amicably. If unresolved, disputes will be subject to the laws of Morocco and settled in Moroccan courts.

10Privacy & Data Protection

• We collect personal data only for booking and communication purposes.
• We do not share your data with third parties, except those necessary for your travel arrangements (e.g., hotels, transport providers).
• For full details, see our Privacy Policy.